What services does www.colonydrycleaners.com provide?
How do I sign up for Colony�s pick-up and delivery service?
After signing-up, when can I expect to begin my service?
Are there any additional fees for the convenience of using this pick-up/delivery service?
What are Colony Dry Cleaners pick-up/delivery schedules?
What are the pick-up/delivery hours?
Where does Colony Dry Cleaners pick-up/deliver my clothes?
Do I need to be there when you pick-up/deliver to my location to use this service?
How do I pay for my dry cleaning services?
Is my credit card information secure with this service?
How do I alert Colony Dry Cleaners, if I have a special need for one of my items?
What quality type of service can I expect from Colony Dry Cleaners?
Where does Colony Dry Cleaners perform the services?
What is Colony Dry Cleaner�s missing garment policy?
What is Colony Dry Cleaners damaged garment policy?
What is Colony Drycleaners's Privacy and Data Security policy?
What are Colony Drycleaners's Return/Refund Policies?
What services does www.colonydrycleaners.com provide?
Colony Dry Cleaners interactive website allows for you to sign up for our pick-up and delivery service, offering you quality dry cleaning, professional shirt laundering, and other laundering services to your home or office. Our website enables you, as a delivery customer, to request-a-pickup (if you choose to be an on-call customer). Online payments can be processed on our website as well.
www.colonydrycleaners.com includes many other great features offered to customers who choose to visit our store locations. Simply click �My Account� on our menu and follow the instructions given. As a customer, our website allows you to view your orders with us and also to check their status. We offer a convenient online payment system, available to those customers who have set up charge accounts with us.
Our website enables us to keep our customers updated with the latest news involving our business. We post coupons available for you to print in the convenience of your own home.
How do I sign up for Colony�s pick-up and delivery service?
Simply click on the �Sign Up!� box that appears in the top right of our web page. You will then be guided through the new customer area.
After signing-up, when can I expect to begin my service?
An email will be sent to you to confirm your application. You will then be contacted by our Route Manager to start your service.
Are there any additional fees for the convenience of using this pick-up/delivery service?
No, there are no additional fees or minimum orders to use our service. We follow the same price list as used in our locations. All of our prices can be viewed under �Pricing� on our menu bar.
What are Colony Dry Cleaners pick-up/delivery schedules?
We offer a few different types of pick-up and delivery services. We can visit you twice a week, once a week, or on an on-call basis. If you choose to become a twice a week customer, your pickup and delivery days will be based on your address zip code. We will place you on a scheduled route for one of the following: Monday/Thursday service, or Tuesday/Friday service. We pick up and deliver both days.
What are the pick-up/delivery hours?
We provide the following pick-up/delivery times Monday through Friday from 9am - 5pm
Where does Colony pick-up/deliver my clothes?
You choose your designated delivery area. Some common locations include: front door, back door, patio area, or garage.
Do I need to be there when you pick-up/deliver to my location to use this service?
No. We do not require you to be there. We will provide you with an over-the-door hanger to be placed over the top of your door. You can hang your Burgundy drop off bag on the hook for the driver to pick-up. The driver will then hang your finished dry cleaning there when they deliver it back to you.
How do I pay for my dry cleaning services?
We offer two types of payments for our pick-up and delivery service. When you sign-up with us to become a customer, you can provide us with your credit/debit card information. You can then choose whether you would like us to send you a bill monthly or we can charge your credit card automatically at the beginning of every month. Your billing information will reside on secured server, and will only be used for future transactions with Colony Dry Cleaners.
Is my credit card information secure with this service?
www.colonydrycleaners.com uses a web-based encryption and authentication service for all your transactions, to ensure your information is completely secure.
How do I alert Colony Dry Cleaners, if I have a special need for one of my items?
Place a Special Care Form completely filled out in your Burgundy drop-off bag. This form allows you to alert us of any garments requiring special care to change your starch preference or an alteration or repair needed.
What quality type of service can I expect from Colony Dry Cleaners?
You can expect to receive premium quality care for all your dry cleaning and laundry needs. Here at Colony, we use the latest state of the art technology to ensure each customer is fully satisfied.
Where does Colony Dry Cleaners perform the services?
We are a locally owned business, and we perform all the services locally in your community. Our main plant is located at 695 Howard Road in Gates. Check out our �About Us� section on the menu bar.
What is Colony Dry Cleaner�s missing garment policy?
Colony Dry Cleaners utilizes a computer based garment identification system to avoid any misplaced or lost items. If a garment is missing from your order, please contact us at 585-748-1501 or contact us through the website as soon as possible. If for some reason, we cannot locate your garment, Colony will provide you a credit to the original form of payment for the fair value of that garment, as explained in the American National Standards Institute National Fair Claims Guide for Consumer Textile Products.
What is Colony Dry Cleaners damaged garment policy?
If, in a rare instance, you find a damaged item in your order, please contact us at 585-748-1501or contact us through the website as soon as possible. Upon receiving your damaged garment, we will send it to our dry cleaning facility for an analysis and then we will contact you within 5 business days to resolve the dispute with you. If we determine that we are responsible for the damage to your garment, Colony will provide you a credit to the original form of payment for the fair value of that garment, as explained in the American National Standards Institute National Fair Claims Guide for Consumer Textile Products.
What is Colony Drycleaners Privacy and Data Security?
Colony Drycleaners respects your privacy. Across our business, we will only collect, store and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, for example, to provide service and support, and share service and company news and offerings with you. We do not sell your personal information. We don�t share your personal data. We strive to ensure that every customer experience is safe and secure
At any time you may contact Colony Dry Cleaners with any privacy questions or concerns you may have. You also may ask at any time to see the data you have given us and request correction or deletion. We strive to ensure a high level of security and confidentiality.
The website is designed to give you options concerning the privacy of your credit card information, name, address, e-mail and any other information you provide us. Colony Dry Cleaners is committed to data security with respect to information collected on our site. We offer the industry standard security measures available through your browser called SSL encryption. If at any time you would like to make to request a service, but do not want to provide your credit card information online, you may place an order without credit card information and a representative will contact you. Alternatively, you may always contact a customer service representative over the telephone. Simply call 585-748-1501 or 585-235-3414. It has always been a Colony Dry Cleaners practice to contact customers in the event of a potential problem with your request for service or any normal business communication regarding your order. While we strive to protect your personal information, Colony Dry Cleaners cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.
What
are Colony Drycleaners's Return/Refund Policies
Colony Dry Cleaners strives to provide the very best quality dry cleaning for their customers. In the event you are not fully satisfied with the service, please contact us by phone at 585-748-1501 or 585-235-3414 or by clicking on the
following link.
